New Brunswick Opportunities Network #3107002-27

Long-Term Disability Claims Management and Payment Services for Province of New Brunswick

This opportunity involves the Province of New Brunswick seeking a qualified vendor to provide Long-Term Disability (LTD) Claims Management and Claims Payment Services for its employee benefit plan. - Government Buyer: - Province of New Brunswick, Department of Finance and Treasury Board, Employee Benefits Services section - Scope of Services: - Comprehensive LTD claims management, including: - Claims adjudication and payment processing - Rehabilitation services and support for return-to-work programs - Financial and operational reporting (monthly, quarterly, and annual) - Fraud detection and recovery of overpaid benefits - Attendance at committee meetings and provision of training - Transition planning for current and new claims - Bilingual service delivery (English and French) is mandatory - At least one team member must have advanced French proficiency - Compliance with privacy legislation and confidentiality requirements - No transfer costs for current LTD cases - Contract Details: - Initial term of 10 years, with an option to extend up to 5 additional years (maximum 15 years) - Pricing for option years capped at 2% CPI increase - OEMs and Vendors: - No specific OEMs or vendors are named; the RFP is open to qualified service providers - Unique/Notable Requirements: - Demonstrated experience with LTD claims administration - Employee-funded, Administrative Services Only (ASO) plan - Maximum monthly benefit per claimant is $12,000 - Advanced French proficiency for at least one team member - Detailed transition and service plans required - Place of Performance: - Primary operations and meetings in Fredericton, New Brunswick, at government offices such as the Fredericton Regional Centre and Chancery Place

Description

The Province of New Brunswick is soliciting proposals for Long-Term Disability Claims Management and Claims Payment Services. The contract term is initially 10 years with an option to extend up to 5 additional years. The scope includes claims adjudication, payment processing, rehabilitation services, and reporting for the Government of New Brunswick's LTD plan covering various employee groups. Proponents must comply with bilingual service requirements and privacy legislation, and provide detailed transition and service plans.

View original listing