Georgetown Ionwave #202637 Addendum 1

City of Georgetown Utility Ticket Management System RFP

The City of Georgetown, Texas is seeking proposals for a Utility Ticket Management System to modernize and streamline its utility locate operations. - Government Buyer: - City of Georgetown Purchasing Department - Products/Services Requested: - Utility Ticket Management System software (annual subscription/license fees) - Implementation and onboarding services - Maintenance, support, and updates (annual) - Per-ticket processing costs - Training and support services - Key Features and Requirements: - Automated ticket intake and distribution - Real-time notifications and tracking - GIS integration and work order management - Role-based access, reporting, and emergency notifications - User collaboration tools - Integration with existing City systems - Comprehensive training, user manuals, and technical support - Notable Vendors Mentioned: - /n software, inc - 1STOPHUB, LLC - 22nd Century Staffing, Inc. - 22nd Century Technologies, Inc. - 2d3 Sensing - 360 Technologies Inc. - 3Di Systems, Inc. - 4Tech Solutions LLC - A-1 Smartphone & Tablet Repair - A6 Scientific Corp. - AAC Utility Partners, Inc. - Abacus Technical Services - Able Software - Able Software, Inc. - Absolute Facility Solutions, LLC - Unique Requirements: - Compliance with all federal, state, and local laws - Proper licensing required - Evaluation based on technical capabilities, team experience, project approach, and price - Potential for interviews and best and final offers - Place of Performance: - City of Georgetown, 510 W. 9th Street, Georgetown, TX

Description

The City of Georgetown is soliciting sealed proposals for a Utility Ticket Management System to improve efficiency, accuracy, and accountability in utility locate operations. The successful offeror must comply with all relevant laws and maintain proper licensing. Proposals must be submitted electronically by April 28, 2026, and will be evaluated based on team experience, qualifications, project approach, technical capabilities, and price. The procurement process includes a public opening via teleconference and may involve interviews and best and final offers.

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