Connecticut Darien Civic Plus #2021-12

Town of Darien License Plate-Based Parking System and Related Services RFP

This opportunity involves the Town of Darien, Connecticut seeking a modern, license plate-based parking system for its commuter and municipal parking operations. - Government Buyer: - Town of Darien, Office of the Selectmen, Town Hall - OEMs and Vendors Mentioned: - Mobile Payment Processing, mpay2park (referenced for existing pay stations; no specific OEMs mandated for new system) - Products/Services Requested: - License plate-based parking system integrating permits, daily parking, enforcement, ticketing, payments, reporting, and administrative controls - Handheld enforcement devices (phone-based acceptable, with GPS and cellular connectivity) - Management, integration, or replacement of 6 existing pay stations (currently leased from Mobile Payment Processing, mpay2park) - Online and app-based payment capabilities - Support for permit and account databases, configurable rates, permit fee overrides, and daily parking rates by lot - Ticketing workflows and robust customer service support - Unique or Notable Requirements: - Ability to associate multiple vehicles per account - Enforcement by license plate - Robust audit trails for overrides and enforcement actions - System must be tailored for small-town operations and support both permit and daily parking products - Vendors must provide detailed implementation plans, pricing, and support models - Vendors must address management or integration of existing pay stations, or propose a lease buyout and replacement

Description

The Town of Darien is soliciting proposals for a modern, dependable license-plate-based parking system to manage commuter and municipal parking operations. The system should integrate permits, daily parking, enforcement, ticketing, payments, reporting, and administrative controls, aiming for simplicity and operational reliability. Vendors are invited to submit proposals detailing their system's compliance with requirements, implementation plans, pricing, and support models. The contract includes management or integration of existing pay stations, handheld enforcement devices, and online/app payment capabilities.

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