Opportunity
SAM #HQ042326FE028
Award for Avaya Maintenance and Technical Support Services for FY26
Buyer
DEFENSE FINANCE AND ACCOUNTING SVC
Posted
March 31, 2026
Identifier
HQ042326FE028
NAICS
541512, 5415
This contract award supports DFAS operations by providing Avaya-certified maintenance and technical support for all installed Avaya telecommunications systems. - Scope covers Avaya PBX, ACD, CBA, and IVR systems, plus supporting third-party products - Services include Tier I-IV engineering support, maintenance, and on-site technical assistance - Only Avaya-certified technicians are permitted due to proprietary system requirements - Ensures continuity, redundancy, and reduced operating costs for DFAS - Place of performance includes all DFAS locations across the United States - Contracting office is located in Columbus, OH - No specific quantities or part numbers provided - Period of performance is fiscal year 2026
Description
The government will be provided Avaya certified technicians and technical support for all currently installed Avaya PBX, ACD, CBA, and IVR telecommunications systems as well as the third-party products that support those systems. The maintenance and on-site technical support will have specific tasks that will be performed by the contractor;