Minneapolis Supplier Systems #0000004108

City of Minneapolis Solicits Employee Report Line & Case Management System Services

The City of Minneapolis is seeking proposals for a comprehensive Complaint Reporting & Case Management System (Employee Report Line) to support approximately 4,000 city employees. - Government Buyer: - City of Minneapolis, Human Resources Department - Key contacts: Robin Howard (Director, Internal Workplace Investigations), Kim Yen Tu - Products/Services Requested: - Complaint Reporting & Case Management System Services (Employee Report Line) - 24/7 confidential reporting via toll-free hotline, secure web form, and smartphone app - Case management, complaint tracking, and reporting analytics - Multilingual support for complaint intake - Customizable complaint categories (e.g., fraud, unethical activity, discrimination, safety) - Implementation support with a 60-day timeline - Unique/Notable Requirements: - Data must be stored and processed within the U.S.; no outsourcing or use of generative AI on City data - Robust data security, disaster recovery, and backup plans required - System must be accessible, support user access controls, and integrate with City processes - Services must be available 24/7 and support a variety of complaint types - No specific OEMs or vendors are named; opportunity is open to qualified providers of such systems - Contract term is up to five years (three-year base with two one-year options)

Description

The City of Minneapolis is soliciting proposals to provide Complaint Reporting & Case Management System Services, also known as an Employee Report Line. This system allows employees to confidentially report concerns 24/7 via a toll-free number or secure web form. The service includes case management, complaint tracking, and reporting analytics for approximately 4,000 city employees. The contract term is expected from June 1, 2026, through May 31, 2031, with proposals due by April 20, 2026.

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