Vermont Department of Economic Development #72327

Vermont Department of Labor Call Center Services for Unemployment Insurance Claims Processing

The Vermont Department of Labor is seeking vendors to provide call center services supporting unemployment insurance claims processing across the state. - Government Buyer: - Vermont Department of Labor (state agency) - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Products/Services Requested: - Call center operations for unemployment insurance claims processing - No part numbers or specific quantities provided - Unique or Notable Requirements: - Services must cover the entire state of Vermont - Focus on administrative support for unemployment insurance claims - Vendors must be capable of handling statewide call center operations - Additional Information: - All requirements and service expectations are detailed in the RFP and any addenda

Description

The Vermont Department of Labor is seeking proposals to establish contracts with one or more companies capable of providing call center services specifically for unemployment insurance claims processing. The contract will cover services statewide and aims to support administrative functions related to unemployment insurance. Interested vendors should submit their proposals by April 10, 2026. Additional details and addenda are provided in the attached documents.

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