Merx #4197

City of Nanaimo seeks replacement IT Service Management solution

The City of Nanaimo in British Columbia is seeking proposals for a modern Information Technology Service Management (ITSM) solution to replace its current Cherwell platform, which is nearing end-of-life. - Government Buyer: - City of Nanaimo, British Columbia - OEMs and Vendors: - Cherwell (current ITSM platform being replaced) - No other OEMs or specific vendors named - Products/Services Requested: - Modern, enterprise-grade IT Service Management (ITSM) solution - Replacement for existing Cherwell ITSM platform - No specific product models, part numbers, or quantities provided - Unique or Notable Requirements: - Solution must be capable of fully replacing the Cherwell platform - Must be enterprise-grade and modern - Procurement is categorized under EDP Hardware and Software

Description

The City of Nanaimo in British Columbia is soliciting proposals through a Negotiated Request for Proposal (NRFP) for a modern, enterprise-grade Information Technology Service Management (ITSM) solution. This procurement aims to replace the City's current Cherwell platform, which is nearing end-of-life. Qualified proponents are invited to submit proposals by April 23, 2026. The project falls under the category of Goods, specifically EDP Hardware and Software.

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