Merx #2026-018

Bank of Canada Solicits Service Provider for National Consumer and Merchant Surveys

The Bank of Canada is seeking a qualified service provider to administer and collect data for consumer and merchant surveys focused on payment methods, costs, and the impact of financial innovations in Canada. - Government Buyer: - Bank of Canada (central bank and fiscal agent for the Government of Canada) - Services Requested: - Annual administration of consumer surveys, targeting 4,000 completed questionnaires and 2,000 expenditure diaries per year, representative of Canadians aged 18+ - Biennial administration of merchant surveys, targeting small and medium-sized businesses (<50 employees) across retail, food/beverage, personal services, and other sectors - One-time data collection from large national retail chains on point-of-sale payment acceptance costs - Support for questionnaire design, sampling methodology, and innovative data collection methods - Key Requirements: - All services and deliverables must be provided in both English and French (bilingualism required) - All personnel must be eligible for security clearance, including fingerprinting and background checks - Compliance with the Bank's health and safety policies (including COVID-19 vaccination for onsite work) - Adherence to ethical standards, including the Fighting Against Forced Labour and Child Labour in Supply Chains Act - Proposals must demonstrate strategies for high-quality, consistent data and innovative collection methods - No specific OEMs or named vendors; this is a service-based solicitation - Place of performance is primarily Ottawa, Ontario, Canada, with national survey coverage

Description

The Bank of Canada is seeking a service provider to conduct consumer and merchant surveys from 2026 to 2030. The Bank will lead questionnaire design and sampling methodology, while the selected proponent will administer the surveys and conduct sample selection. The contract duration is 5 years with an option for 2 additional years. Proposals must be submitted electronically via MERX by April 27, 2026.

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