Alameda County Alamedagsa #RFP #2026-ACSSA-AAA-OMB

Alameda County seeks provider for Long-Term Care Ombudsman Program

This opportunity from the Alameda County Social Services Agency seeks a qualified provider for the Ombudsman Program serving long-term care facilities: - Government Buyer: - Alameda County Social Services Agency (ACSSA), Area Agency on Aging (AAA), Finance Department / Contracts Office - Contact: Jose Villaflor, Program Financial Specialist - Program Overview: - Countywide Ombudsman Program under Titles IIIB and VIIB of the Older Americans Act and the Mello-Granlund Older Californians Act - Advocacy and complaint resolution for residents of long-term care (LTC) facilities, including nursing homes, assisted living, and board and care homes - Focus on vulnerable populations: aged 75+, low-income, functionally impaired, and minorities - Services Requested: - Identification, investigation, and resolution of complaints related to health, safety, welfare, and rights of LTC residents - Advocacy, policy promotion, and improvement of long-term care services - Volunteer management, outreach, training, and mandated data reporting - Investigation of elder and dependent adult abuse - Key Requirements: - Compliance with federal and state regulations (Older Americans Act, California Department of Aging) - Result-based accountability, insurance, emergency preparedness, and regular reporting - Experience in elder care advocacy and ombudsman services required - Funding & Contract Value: - Estimated at approximately $935,000 for the initial year, with funding from federal, state, and county sources - Period of Performance: - Initial term: one year, with up to three one-year renewal options based on funding and performance - Locations: - Services performed throughout Alameda County - Contracting office: 1111 Jackson St., Suite 103, Oakland, CA 94612 - OEMs and Vendors: - No specific OEMs or commercial vendors are named; open to qualified professional services providers

Description

Alameda County Social Services Agency is soliciting proposals for the Ombudsman Program under Titles IIIB and VIIB of the Older Americans Act, as amended in 2020, and the Mello-Granlund Older Californians Act of 1996. The program aims to address issues related to the health, safety, welfare, and rights of individuals in Long-Term Care facilities, including nursing homes and assisted living. The contractor will be responsible for resolving problems, promoting policies, investigating reports of abuse, and improving long-term care services. Proposals are due by May 1, 2026, with an estimated award date of June 1, 2026, and contract start date of July 1, 2026.

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