District of Columbia Cobblestone Systems #CFOPD-20-C-014

Award for Electronic Benefits Transfer (EBT) Services for DC Human Services Programs

This award summary covers the District of Columbia's contract with Fidelity Information Services, LLC (FIS) for Electronic Benefits Transfer (EBT) services supporting Human Services Benefit programs.

• Government Buyer

  • District of Columbia Government, Office of the Chief Financial Officer (OCFO), Office of Contracts
  • Department of Human Services (DHS) involved for program-specific modifications

• OEMs and Vendors

  • Fidelity Information Services, LLC (FIS) is the sole OEM and service provider

• Products and Services Requested

  • EBT card issuance and distribution, including custom cards for special programs (e.g., Summer EBT/SUN Bucks, Pandemic EBT)
  • Processing and management of EBT benefits for SNAP, Summer EBT, Pandemic EBT, and locally-funded programs
  • Call center and technical support for cardholders and District staff
  • System integration with District platforms (e.g., DCAS, ACEDS), custom reporting, and compliance with federal/local mandates
  • Implementation of new benefit types and program modifications (e.g., P-EBT, On-Line Purchase Program for internet shopping)
  • Discontinuation of replacement card fees and extension of card distribution center hours
  • Support for corrective payments and locally-funded benefits
  • Project implementation fees, monthly and per-case processing fees, and one-time costs for new services

• Unique or Notable Requirements

  • Integration with District systems and custom reporting
  • Custom card production (e.g., SUN Bucks branding for Summer EBT)
  • Compliance with federal and local mandates, including COVID-19 and Agriculture Improvement Act requirements
  • Extended hours at card issuance centers (Anacostia and H Street)
  • No replacement card fees for cardholders
  • Support for new benefit types and rapid program changes (e.g., P-EBT, Summer EBT)
  • Ongoing updates to cardholder communications, portals, and call center documentation

• Period of Performance

  • Base period and two option periods, each two years in duration
  • Current term: June 1, 2024 – May 31, 2026 (option period exercised)
  • Some services and modifications have specific shorter durations (e.g., Summer EBT, P-EBT, corrective payments)

• Locations

  • Primary place of performance: Office of the Chief Financial Officer, Office of Contracts, 1100 4th Street, S.W. Suite E610, Washington, DC 20024
  • Card Issuance Centers: Anacostia (1649 Good Hope Road SE) and H Street (645 H Street NE), Washington, DC
  • FIS Card Distribution facilities in Washington, DC

• Estimated Contract Value

  • Cumulative contract value exceeds $11.5 million, with individual modifications ranging from several thousand to hundreds of thousands of dollars

• Primary Products and Services

  • EBT card production and distribution
  • EBT benefit processing (SNAP, P-EBT, Summer EBT, locally-funded benefits)
  • Call center and technical support
  • System integration and program customization
  • Cardholder communications and compliance updates

Description

The District of Columbia Office of the Chief Financial Officer, Office of Contracts, on behalf of the Office of Finance and Treasury, has awarded a contract to Fidelity Information Services, LLC (FIS) to provide Electronic Benefits Transfer (EBT) services for Human Services Benefit programs managed under the DC Department of Human Services. The contract includes multiple option periods and modifications, with the current term running from June 1, 2024, to May 31, 2026. The scope covers EBT card issuance, benefit processing, and related support services, including special programs like Pandemic EBT and Summer EBT.

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