City of Plano Ionwave #2025-0282-BR

City of Plano Solicits Technical Support for Oracle JD Edwards and PeopleSoft

This opportunity involves the City of Plano seeking technical support services for Oracle JD Edwards (JDE) and PeopleSoft enterprise software platforms. - Government Buyer: - City of Plano Purchasing Department (Purchasing Division) - OEMs and Vendors: - Oracle (OEM for JD Edwards and PeopleSoft) - Products/Services Requested: - 24x7 technical support for Oracle JD Edwards and PeopleSoft - Annual major upgrades (PeopleTools and PUM) - Security patching and incident management - Support for on-premises environments (Windows Server 2022, SQL Server 2022) - Estimated annual ticket volumes: 250 Severity 1, 1000 Severity 2, 1500 Severity 3 - Unique or Notable Requirements: - Vendor must have Oracle Certified Professional (OCP) and Oracle Certified Specialist (OCS) credentials - Oracle Partner Network (OPN) membership (Gold or higher preferred) - Minimum five years' experience with on-premises JD Edwards and/or PeopleSoft - Documented SLA performance history and ability to scale resources - Collaboration with business process owners to maximize ERP functionality - Database administration is handled internally by City staff - Place of Performance: - City of Plano, Texas (government facility) - The contract is annual with potential for renewal and includes annual upgrade projects and ongoing support.

Description

The City of Plano is soliciting proposals from qualified respondents to provide technical support services for Oracle's JD Edwards and PeopleSoft products. The awarded respondent(s) will be responsible for providing technical support for JD Edwards or PeopleSoft, or both. The solicitation includes requirements for 24x7 support, documented SLA performance, and the ability to scale resources as needed. Proposals are due by June 4, 2025, and must be submitted electronically or in person as specified.

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