British Columbia BCBid #4197

City of Nanaimo seeks replacement for Cherwell IT Service Management platform

The City of Nanaimo is seeking proposals for a modern IT Service Management (ITSM) solution to replace its current Cherwell platform. - Government Buyer: - City of Nanaimo, British Columbia, Canada - OEMs and Vendors: - Cherwell (incumbent platform, referenced as the system being replaced) - No specific OEMs or vendors named for the new solution - Products/Services Requested: - Modern, enterprise-grade IT Service Management (ITSM) software solution - Implementation and support services for the ITSM platform - Replacement of the existing Cherwell ITSM system - Unique or Notable Requirements: - Solution must be enterprise-grade and modern - Contract duration is estimated at 60 months, with potential extensions - Work can be performed remotely - Proposals must be submitted electronically via BC Bid or the City of Nanaimo bids&tenders website - Opportunity is classified under NAICS codes for engineering, consulting, IT, and professional services

Description

The City of Nanaimo is soliciting proposals through a Negotiated Request for Proposal (NRFP) for a modern, enterprise-grade Information Technology Service Management (ITSM) solution to replace its current Cherwell platform, which is nearing end-of-life. The contract duration is estimated at 60 months, including potential extensions. Submissions must be made electronically via BC Bid or through the City of Nanaimo bids&tenders website. The opportunity is open for qualified proponents to submit proposals by April 23, 2026.

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