CanadaBuys #BC4197_

City of Nanaimo IT Service Management Solution Replacement Solicitation

The City of Nanaimo is seeking proposals for a modern IT Service Management (ITSM) solution to replace its current Cherwell platform, which is nearing end-of-life. - Government Buyer: - City of Nanaimo, municipal government entity in Canada - OEMs and Vendors: - Cherwell (referenced as incumbent platform) - No specific OEMs or vendors named in the solicitation - Products/Services Requested: - Enterprise-grade IT Service Management solution - Replacement and implementation services for the Cherwell platform - No part numbers or quantities specified - Unique or Notable Requirements: - Procurement conducted via Negotiated Request for Proposal (NRFP) - Contract duration is 60 months - Aligned with Canada's Buy Canadian Policy to support Canadian industries

Description

The City of Nanaimo is seeking proposals for a modern, enterprise-grade Information Technology Service Management (ITSM) solution to replace its current Cherwell platform, which is nearing end-of-life. This procurement is conducted through a Negotiated Request for Proposal (NRFP) process. The contract duration is estimated to be 60 months. The opportunity is part of Canada's Buy Canadian Policy, aiming to support Canadian industries.

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