Alameda County Alamedagsa #2026-ACSSA-AAA-OMB

Alameda County Solicits Ombudsman Program Services for Long-Term Care Facilities

Alameda County Social Services Agency (ACSSA) is seeking proposals for professional services to operate the Ombudsman Program for long-term care facilities across Alameda County. - Government Buyer: - Alameda County Social Services Agency (ACSSA), Area Agency on Aging (AAA), Finance Department / Contracts Office - Contact: Jose Villaflor, Program Financial Specialist - Services Requested: - Operation of the Ombudsman Program under Titles IIIB and VIIB of the Older Americans Act and the Mello-Granlund Older Californians Act - Advocacy and complaint resolution for older adults in long-term care facilities (nursing homes, assisted living, board and care) - Investigation of elder and dependent adult abuse reports - Volunteer management, outreach, training, and data reporting - Promotion of policies to improve long-term care services - Notable Requirements: - Adherence to federal and state laws (Older Americans Act, Mello-Granlund Older Californians Act) - Comprehensive reporting, emergency preparedness, and accountability measures - Focus on vulnerable populations: aged 75+, low-income, functionally impaired, and minorities - Funding from federal, state, and county sources (approx. $935,000 for initial term) - No specific OEMs or commercial vendors are named, as this is a professional services contract - Place of Performance: - Services to be provided countywide in Alameda County - Contracting office located at 1111 Jackson St., Suite 103, Oakland, CA 94612

Description

Alameda County Social Services Agency is soliciting proposals for professional services to operate the Ombudsman Program under Titles IIIB and VIIB of the Older Americans Act and the Mello-Granlund Older Californians Act. The program aims to address issues related to the health, safety, welfare, and rights of individuals in Long-Term Care facilities, including investigating reports of elder and dependent adult abuse. The contract start date is July 1, 2026, with proposals due by May 1, 2026. Interested parties can find all related documents and submit proposals as instructed.

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