Merx #2026-003-IT

Microsoft Teams PSTN Connectivity & Enterprise Telephony Services for Pembina Trails School Division

Pembina Trails School Division in Winnipeg, Manitoba, is seeking Microsoft-certified PSTN connectivity and enterprise telephony services to support its Microsoft Teams Phone environment. - Government Buyer: - Pembina Trails School Division (Winnipeg, Manitoba) - OEMs and Vendors: - Microsoft (Teams Phone platform) - Poly (VVX 3xx device compatibility) - Products/Services Requested: - Microsoft-certified PSTN connectivity services for Teams Phone (Operator Connect or Direct Routing) - SIP trunking with bursting capability (minimum 30 SIP channels, up to 61) - Direct Inward Dialing (DID) provisioning and porting (initially ~3,000 DIDs, reducing to ~300 by August 2027) - Toll-free and international calling - Dynamic E911 support - Minimum 99.99% uptime SLA - TLS 1.2+ and SRTP encryption - DDoS mitigation - API/scripting automation - Compatibility with Poly VVX 3xx devices - Canadian data residency - Compliance with CRTC regulations - Support for fax ATA lines or compliant alternatives - 24/7/365 technical support - Redundant Canadian network architecture - Structured implementation and porting plan - Unique/Notable Requirements: - Seamless transition from incumbent provider, including number porting - Pricing must remain firm for at least 36 months - Solution must support reduction in DID quantities without penalty - Compliance with Canadian privacy and telecommunications regulations - Business continuity and failover routing - Detailed transition and implementation schedules required

Description

Pembina Trails School Division in Winnipeg, Manitoba, is soliciting proposals from qualified vendors to provide Microsoft-certified PSTN connectivity services to support its Microsoft Teams Phone environment. The required solution includes SIP trunking with bursting capability, seamless transition from the incumbent provider including number porting, and alignment with the Division's future telephony model. The contract aims to support approximately 3,000 Direct Inward Dialing numbers currently, with a plan to reduce to about 300 by August 2027. The procurement includes detailed specifications and requires compliance with Canadian regulations and technical standards.

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