University of Arizona #L302604

University of Arizona Solicitation for Unified POS and eCommerce SaaS Solution

The University of Arizona is seeking proposals for a unified native Point of Sale (POS) and eCommerce SaaS solution to replace its current Oracle NetSuite POS and Suite Commerce systems. - Government Buyer: - Arizona Board of Regents, on behalf of the University of Arizona - Procurement and Contracting Services office - OEMs and Vendors Mentioned: - Oracle (referenced as the incumbent ERP system) - Avalara (tax software integration) - RF-Smart (inventory management integration) - Products/Services Requested: - Unified native POS and eCommerce SaaS platform - Must support in-store and online transactions - Real-time inventory synchronization - API integration with Oracle NetSuite ERP 2026.1 - Integration with Avalara tax software and RF-Smart - Supplier-hosted website infrastructure - Offline operation for 24-48 hours - Cross-channel returns and refunds - Role-based access controls - Implementation, integration, and configuration services - Comprehensive training and ongoing technical support (including 24/7 options) - Unique or Notable Requirements: - PCI-DSS compliance - SOC 2 Type II certification or equivalent - Accessibility compliance (WCAG 2.1 AA, Section 508) - Multi-location and omnichannel retail features (e.g., BOPIS) - Robust API and security features (TLS 1.2+ enforcement) - Open for use by all University of Arizona departments and other Arizona educational institutions - Period of Performance: - Initial contract term of three years, with two optional one-year extensions - Place of Performance: - University of Arizona Campus Store, Tucson, AZ - Potentially other University of Arizona facilities and Arizona educational institutions

Description

The University of Arizona, represented by the Arizona Board of Regents, is soliciting proposals for a native Point of Sale (POS) and native eCommerce solution. The solution must provide integrated product catalog, inventory management, and order management across POS and eCommerce channels, supporting both in-store and online transactions. It must also support API integration with the university's existing Oracle NetSuite ERP system for financial and operational data exchange. The procurement is intended for use by all departments at the University of Arizona and may be accessed by other state universities and educational institutions.

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