Texas Abilene Civic Plus #RFP #CB-2633

City of Abilene Solicits Cloud-Hosted CAD System with RMS and Case Management Integration

The City of Abilene, Texas is seeking a comprehensive, cloud-hosted Computer Aided Dispatch (CAD) system to support multiple municipal agencies. - Government Buyer: - City of Abilene, Purchasing Division - Contact: Melissa Gorman - Products and Services Requested: - Modern, enterprise-grade CAD system with integrated Records Management System (RMS) and Case Management capabilities - Cloud hosting services for the CAD/RMS/CMS platform - Hardware and infrastructure as needed for implementation - Data migration from the existing Spillman Flex platform - Integration with Esri ArcGIS for GIS mapping - Professional services: implementation, configuration, project management, documentation, and role-based training (including online academies and train-the-trainer sessions) - Ongoing 24/7/365 support, maintenance, and managed services with defined SLAs - Unique or Notable Requirements: - System must support Police, Fire, EMS, Animal Control, and other city agencies - Compliance with FBI CJIS, HIPAA, NIST, and Texas CJIS policies - Real-time dispatch and analytics capabilities - Acceptance testing includes a 120-day failure-free period; post-go-live stabilization for 90 days - Training deliverables due within 30 days of contract award - Project completion targeted by September 30, 2027 - OEMs and Vendors: - No specific OEMs or vendors are named; the solicitation is open to all qualified providers able to meet the requirements - Place of Performance and Delivery: - City of Abilene, 555 Walnut St., Abilene, TX 79601 (City Hall and government facilities) - The opportunity is open to all qualified vendors and OEMs capable of delivering a compliant CAD system solution.

Description

The City of Abilene is soliciting proposals for the acquisition and implementation of a Computer Aided Dispatch (CAD) System. This procurement includes the full scope of services necessary to deliver and sustain the CAD system, including software licensing, cloud hosting, hardware, support, and professional services. A mandatory pre-bid meeting is scheduled for April 7, 2026, at 3:00 PM. Proposals are due by May 20, 2026, and must comply with the detailed requirements and submission instructions provided by the City.

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