Capital Metropolitan Transportation Authority Planet bids #N/A

CapMetro Mystery Rider Program Service Evaluation Solicitation

CapMetro is seeking a contractor to operate its Mystery Rider Program, which evaluates the quality of public transit services across its service area. - Government Buyer: - Capital Metropolitan Transportation Authority (CapMetro) - Products/Services Requested: - Mystery Rider Program evaluation services - Discreet, in-person assessments of bus operator performance, service timeliness, and the condition and cleanliness of transit stops, including buses, transit centers, and Park & Rides - Unique/Notable Requirements: - Evaluations must be conducted anonymously to ensure unbiased results - Findings will be used for employee coaching, training, and to support ADA compliance during the FTA Triennial Review - Proposals must be submitted electronically with all required certifications - No specific OEMs or vendors are named in the solicitation

Description

CapMetro is seeking a contractor to discreetly evaluate the strengths and weaknesses of its public transit service delivery. The program involves assessing bus operator performance, timeliness, and the condition and cleanliness of transit stops across the service area. The goal is to identify areas for improvement, support employee coaching and training, and prepare for ADA compliance during the FTA Triennial Review. Bidders must submit electronic responses by April 20, 2026.

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