Georgia Procurement Registry #PE-66062-NONST-2026-000000342

Social Media and Customer Feedback Dashboard for Hartsfield–Jackson Atlanta International Airport

The City of Atlanta, Department of Aviation, is seeking a centralized Social Media and Customer Feedback Dashboard for the Hartsfield–Jackson Atlanta International Airport Customer Experience Division. - Buyer: City of Atlanta, Department of Aviation (Hartsfield–Jackson Atlanta International Airport) - Products/Services Requested: - Cloud-based dashboard solution to aggregate, analyze, and visualize customer sentiment and engagement data - Must support data from platforms including Twitter/X, Facebook, Instagram, TikTok, YouTube, LinkedIn, Reddit, Threads, Google, Bing, TripAdvisor, Yelp, Expedia, Medium, and online travel forums - Real-time and historical data aggregation - Multilingual sentiment analysis (English and Spanish minimum) - Integration with Microsoft Power BI - Automated reporting (daily, weekly, monthly, quarterly) - Training and Documentation: - Live virtual training session - User manual - 90 days post-implementation support - Unique/Notable Requirements: - Cloud-hosted solution (Azure preferred, AWS acceptable) - Compliance with SOC 2 Type II, ISO 27001, GDPR, and CCPA - Role-based authentication, multi-factor access, and encryption - Deliverables include dashboard, reports, user manual, training, and compliance documentation - Vendors must demonstrate experience, technical capability, security compliance, and solution readiness - No specific OEMs or vendors are named; potential OEMs include providers of cloud-based analytics, dashboard, and sentiment analysis solutions, especially those compatible with Microsoft Power BI and Azure/AWS.

Description

The City of Atlanta, on behalf of the Department of Aviation, is initiating a Multi-Step Sealed Bid process to procure a centralized Social Media and Customer Feedback Dashboard for the Hartsfield–Jackson Atlanta International Airport Customer Experience Division. The solution will aggregate, analyze, and visualize customer sentiment and engagement data from multiple social and non-social media platforms to enhance insights and drive operational improvements. Vendors will be prequalified based on experience, technical capability, security compliance, and solution readiness. A Pre-Solicitation Conference will be held to provide further details and answer questions.

View original listing