Columbus City Schools Columbuscityschools #061

Benefit Enrollment Services for Columbus City Schools Employees

Columbus City Schools, Ohio's largest school district, is seeking a vendor to provide comprehensive benefit enrollment services for approximately 8,200 employees. - Government Buyer: - Columbus City Schools (CCS), located in Columbus, Ohio - Scope of Services: - Develop and annually update the Employee Benefits Enrollment Guide - Print, mail, and distribute enrollment materials, including open enrollment announcement postcards - Printing and mailing must involve a Local Economically Disadvantaged Enterprise (LEDE) vendor (e.g., Uzuri Enterprise) - Manage the enrollment system for all voluntary benefit products (enrollments, terminations, leaves, cancellations) - Provide inbound call support for employee enrollment (historically up to 925 calls per week during open enrollment) - Resolve benefit-related issues for employees - Provide consolidated billing and payment remittance for all voluntary benefits on a bi-weekly basis - Current and Potential Voluntary Benefits: - Short term disability, accident, critical illness, voluntary life, legal assistance (classified employees), pet insurance - Potential expansion to hospital indemnity and identity theft coverage - Notable Requirements: - Strong emphasis on LEDE vendor participation (20% goal for printing/mailing) - Cost neutrality and high service quality are required - All communications managed through Aon (consultant) - Contract Structure: - Initial three-year term, with two optional one-year renewals - Vendor must guarantee rates through the initial term - No specific OEMs are named, as this is a services procurement - Key vendors mentioned for current services: US Enrollment Services (enrollment/billing), Uzuri Enterprise (LEDE printing/mailing) - Place of Performance: - Primary CCS address: 3700 South High Street, Columbus, OH 43207 - Aon office: 8940 Lyra Drive, Suite 250, Columbus, OH 43240

Description

Columbus City Schools issued a Request for Proposals (RFP) to secure a vendor for benefit enrollment services, including voluntary and core benefit programs. The selected vendor will assist with enrollment guide development, printing and distribution, open enrollment communications, enrollment system management, issue resolution, and consolidated billing services. The contract is expected to start January 1, 2025, with a three-year initial term and options for renewal. The RFP emphasizes cost neutrality, service quality, and participation of Local Economically Disadvantaged Enterprises (LEDE).

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