SAM #36C10D26Q0057

Web-based Background Investigation Services for VA Fiduciary Appointments

The Department of Veterans Affairs, Veterans Benefits Administration (VBA), Louisville Regional Office is seeking a contractor to provide web-based background investigation services for individuals being considered for appointment as fiduciaries for veterans and beneficiaries. - Government Buyer: - Department of Veterans Affairs - Veterans Benefits Administration - Louisville Regional Office - Acquisition Directorate - Products/Services Requested: - Web-based background investigation services for fiduciary appointments - Comprehensive screening including: - Criminal background checks (including FBI/fingerprinting) - Credit report reviews - Financial history investigations - Employment and education verification - Checks against government watchlists (OFAC/Sanctions Lists) - Services must be accessible online 24/7 to authorized VA employees - Unique or Notable Requirements: - Set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSBC) - Monthly invoicing required - Place of performance is the Louisville Regional Office, 321 W Main Street, Louisville, KY - Contract includes a base year plus four option years - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation

Description

DRAFT STATEMENT OF WORK Veterans Benefits Administration Louisville Regional Office

The Fiduciary Hub within the Louisville Regional Office is required to conduct background checks for new Fiduciary's appointed to handle the affairs of those Veterans and beneficiaries that are in the fiduciary program. All checks are conducted via an internet portal and require no software to be added to the system.

Background: The contractor shall provide web-based applications to authorized Louisville Regional Office employees to conduct background investigations.

VA's Fiduciary Program was established to protect Veterans and other beneficiaries who, due to injury, disease, or due to age, are unable to manage their financial affairs. VA will only determine an individual to be unable to manage their financial affairs after receipt of medical documentation or if a court of competent jurisdiction has already made the determination. 

Upon determining a beneficiary is unable to manage their financial affairs, VA will appoint a fiduciary. The fiduciary, normally chosen by the beneficiary, must undergo an investigation of their suitability to serve. This investigation may include a criminal background check, review of credit reports, and a personal interview (may be telephonic, virtual, or in-person). Once a complete and thorough investigation has been conducted, the fiduciary is then appointed as a VA-appointed fiduciary. The fiduciary is ultimately responsible to the beneficiary and oversees financial management of the beneficiary s VA benefit payments.

Generally, family members or friends serve as fiduciaries for beneficiaries; however, when friends or family members are not able to serve, VA looks for qualified individuals or organizations to serve as a fiduciary.

General: This is a non-personnel services contract to provide background investigations for those individuals being considered for placement as fiduciaries to handle Veteran and/or beneficiaries personal financial transactions. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

Objective: The objective is to provide quality web-based services with minimal "down time", in order for the regional office to conduct its business.

Description of Services: The contractor shall provide web-based applications to allow authorized Louisville Regional Office employees the ability to conduct background investigations as defined in this Statement of Work except for those items specified as government furnished property and services. The contractor shall perform services in accordance with the contract.

The web-based application shall be accessible by authorized VA employees 24/7 as dictated by regular working schedules, workload and overtime availability. The contractor shall provide these services.

A fiduciary duty background check typically requires comprehensive screening, including a criminal background check (often FBI/fingerprinting), a credit report review, and financial history investigation. These checks verify trustworthiness and financial responsibility for roles handling money, assets, or sensitive data. 

Key Components of a Fiduciary Background Check: Criminal Background Check: Searches local, state, and national databases for convictions or pending charges. Credit Report & Financial Investigation: Reviews credit history, bankruptcies, and financial judgments (e.g., tax liens) to ensure financial stability. Fingerprinting: Often required for court-appointed guardians or fiduciaries to conduct FBI-level, level 2 background screening. Employment & Education Verification: Confirms professional history and qualifications. Office of Foreign Assets Control (OFAC) / Sanctions Lists: Ensures the individual is not on government watchlists

Invoices: Invoices shall be submitted monthly for services performed the previous month. Please send thru Tungston.

Period of Performance: Base year plus four Option Years.

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