Opportunity
North Carolina eVP #179-2526-277-IT_VOIP
Durham Public Schools Seeks VoIP System Replacement or Upgrade (Cloud UCaaS or On-Premises)
Posted
March 25, 2026
Respond By
April 21, 2026
Identifier
179-2526-277-IT_VOIP
NAICS
517911, 541512
Durham Public Schools is seeking proposals to replace or upgrade its existing on-premises Cisco VoIP system, supporting approximately 4,001 handsets across 62 district sites. - Government Buyer: - Durham Public Schools, Purchasing Department - OEMs and Vendors: - Cisco (primary OEM for current system) - Open to other UCaaS and VoIP solution providers - Products/Services Requested: - Replacement or upgrade of Cisco VoIP system with either a cloud-hosted Unified Communications as a Service (UCaaS) solution or a modernized on-premises VoIP system - Support for porting existing DID numbers, provisioning licenses, network readiness, training, handset provisioning, conferencing, and call recording - Hardware, licensing, installation, and support for approximately 4,001 handsets, including: - Cisco 6921 (397 units), 6961 (1,394), 7811 (2), 7821 (1), 7832 (1,220), 7841 (1), 7861 (194), 7911 (6), 7936 (19), 7937 (1), 7940 (9), 7941 (93), 7941G-GE (64), 7942 (1), 7960 (528), 7961 (77), 7962 (7), 7975 (284), 8811 (1), 8831 (8), 8841 (4), 8851 (1), 9841 (9), 9851 (47), 9951 (4), ATA 186 (1), ATA 191 (13), IP Communicator (7), Third-party SIP Device (196) - Unique/Notable Requirements: - Five-year contract term with two optional one-year renewals - Detailed five-year pricing model required - Comprehensive solution including network readiness, documentation, training, deployment communications, 911 failover, and support for conferencing and call recording - Compliance with federal and state guidelines, including E-Verify - No electronic bids accepted; hard copies and flash drive submission required
Description
Durham Public Schools is soliciting proposals to replace or upgrade its existing on-premises Cisco Voice over IP (VoIP) system. The district is interested in either a cloud-hosted Unified Communications as a Service (UCaaS) solution or a modernized on-premises VoIP system. Bidders must submit three hard copies and one flash drive copy of their proposals by April 21, 2026, following the instructions in the attachments, as electronic bids are not permitted. Questions must be submitted by April 7, 2026, via email.