BidNet Direct #26-0366

This opportunity seeks a qualified vendor to provide after-hours answering services for the East Hawaii Health Clinics and a retail pharmacy, managed by the East Hawaii Region of the Hawaii Health Systems Corporation (HHSC). - Government Buyer: - Hawaii Health Systems Corporation (HHSC), East Hawaii Region - Office: East Hawaii Region - Scope of Services: - Professionally managed, HIPAA-compliant after-hours answering service - Coverage for 15 specialty clinics, 3 urgent care clinics, 5 primary care clinics, and 1 retail pharmacy - Service includes call triage, urgent call routing to on-call providers, message documentation, language support, and reporting - Service required during evenings, nights, weekends, and holidays - Must be scalable to accommodate growth in service lines and clinic locations - Data and Compliance Requirements: - All data must be stored within the United States - No outsourcing of work or data storage outside the U.S. permitted - HIPAA compliance is mandatory - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Unique/Notable Requirements: - Demonstrated experience and scalability required - Service must support multiple clinic locations primarily in Hilo, HI, and surrounding areas - Period of Performance: - Initial contract term of three years with options for similar extensions at HHSC's discretion - Place of Performance: - Multiple East Hawaii Health Clinics and Pharmacy locations in Hilo, Pahoa, Pahala, and Keaau, Hawaii

The Hawaii Health Systems Corporation (HHSC) East Hawaii Region is soliciting proposals from qualified vendors to provide a standardized, professionally managed After-Hours Answering Service for multiple East Hawaii Health Clinics and Retail Pharmacy locations. The service will handle professional call answering during evenings, nights, weekends, and holidays, with scalability to accommodate anticipated growth in service lines and clinic locations. The contract is a one-time purchase with delivery by May 15, 2026, and requires all data to be stored within the United States with no outsourcing outside the U.S.