Illinois BidBuy #26-478HFS-DIREC-B-49972

Illinois HFS RFP: 5-Year Services Contract for 780,000 Customers/Month, $50M/Year Cap

This opportunity from the Illinois Department of Healthcare and Family Services (HFS) seeks a contractor to provide services for a large-scale customer base: - Government Buyer: - Illinois Department of Healthcare and Family Services (HFS) - Managed by Procurement Management office (DIRECTOR478) - Scope of Work: - Serve an estimated 780,000 customers per month - Initial contract term of 5 years, with an optional 5-year renewal - Maximum financial transfer cap of $50 million per year - Products/Services Requested: - Service delivery to 780,000 customers monthly (totaling 46,800,000 customer service instances over 5 years) - Financial transfer management up to $50 million annually - Unique/Notable Requirements: - Business Enterprise Program (BEP) or Veteran Business Program (VBP) participation goal of 1% - Electronic quotes accepted - Not set aside for small businesses - No specific OEMs or vendors are named in the solicitation - Relevant NIGP codes: 91579, 96116, 96175, 94848, 91039, 99046, 92022

Description

This solicitation is a Request for Proposal (RFP) issued by the Illinois Department of Healthcare and Family Services for a contract involving an estimated 780,000 customers per month over a 5-year initial term, with a maximum transfer of $50 million per year. The contract includes both an initial 5-year term and a 5-year renewal term. The procurement includes a participation goal for Business Enterprise Program (BEP) or Veteran Business Program (VBP) at 1%. A pre-bid conference is optional and will be held via Webex. Amendments have been issued to finalize responses and extend the bid due date.

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