City of Pomona PlanetBids #2026-12

The City of Pomona is seeking proposals from qualified firms to provide professional citywide collection services to recover unpaid debts and obligations. - Government Buyer: - City of Pomona, Finance/Purchasing Division - Scope of Services: - Comprehensive collection efforts including telephone calls, faxes, letters, and ongoing contact methods - Legal support for collections requiring legal action (with City approval) - Secure web-based portals for both City staff and customers to access account information and make payments - Customer support and detailed monthly reporting - Financial Terms: - Contractor will charge a 24% collection service fee on recovered amounts - No fees if no collection is made - Compliance and Requirements: - Must comply with all federal and state consumer and collection laws - Designate an account manager for the City - City reserves the right to recall accounts - Proposals must be submitted electronically via PlanetBids - Registration on the City’s prospective bidders list is required - OEMs and Vendors: - No specific OEMs or manufacturers are named in the solicitation - BC Services is listed as a prospective bidder - Notable Requirements: - Electronic submission only - Secure web-based portals for account management and payments - Compliance with all relevant laws and regulations

The City of Pomona is soliciting proposals from qualified firms to provide professional citywide collection services. The selected agency will manage collection efforts to recover unpaid debts and obligations on behalf of the City. The scope includes regular collection activities such as calls and letters, legal support with City approval, and providing secure web-based portals for both the City and customers to access account information and make payments. Proposals must be submitted electronically via PlanetBids by April 23, 2026.