Capital Metropolitan Transportation Authority Planet bids #000-814286

This opportunity from the Capital Metropolitan Transportation Authority (CapMetro) seeks a contractor to operate a Mystery Rider Program for evaluating public transit services in Austin, Texas. - Government Buyer: - Capital Metropolitan Transportation Authority (CapMetro) - Local transit authority serving Austin, TX and surrounding areas - Services Requested: - Mystery Rider Program Evaluation Services - Discreet, in-person evaluations of bus operator performance, service timeliness, and facility conditions - Observations at buses, transit centers, Park & Rides, and other service locations - Reporting to management for employee coaching, training, and service improvements - Support for ADA compliance and preparation for Federal Transit Administration (FTA) reviews - OEMs and Vendors: - No specific OEMs or product manufacturers are mentioned; this is a consulting and evaluation services contract - Unique/Notable Requirements: - Electronic bid submission required - Detailed, actionable reporting on service quality and ADA compliance - Contractor must operate discreetly to ensure unbiased evaluations - Place of Performance: - CapMetro service area, including Austin, TX transit facilities and vehicles

CapMetro is seeking a contractor to discreetly evaluate the delivery of public transit services to identify strengths, weaknesses, and areas for improvement. The contractor will observe bus operator performance, timeliness, and the condition of transit facilities across various locations. The program aims to assist management in coaching, training, and streamlining front-line services, as well as preparing for ADA compliance in upcoming federal reviews. Bidders must submit electronic proposals by April 20, 2026.