Hennepin Supplier Systems #PFP0000522

Hennepin County, through Hennepin Health, is seeking proposals for comprehensive provider and member portal services to modernize and replace its current systems. - Government Buyer: - Hennepin County (Hennepin Health) - Products/Services Requested: - Provider Portal - Secure portal for medical providers - Supports claims inquiries, eligibility, prior authorization, secure messaging, provider directory updates, eForms, claims remittance, alert notifications, access management, dashboards, and reporting - Must support Minnesota Medicaid and Basic Health Plan markets - Member Portal - Secure, self-service portal for members with mobile application functionality - Features include eligibility and benefits checking, claims status and EOB, provider search, prior authorization status, updates distribution, transportation coordination, COB/contact updates, new enrollee screenings, quality measures, social determinants of health, and care coordination - Must support Minnesota Medicaid and Basic Health Plan markets - Unique or Notable Requirements: - Integration with core and ancillary systems (claims, credentialing, care management) - Compliance with Minnesota Medicaid and Basic Health Plan requirements - Modern, secure, user-friendly, and scalable design - Implementation timeline of eight months or less - Strong customer service and support expectations - No specific OEMs or vendors are named; opportunity is open to all qualified vendors - Contract term is three years, with pricing options for 1, 3, and 5-year annual license/subscription fees

Hennepin County is seeking proposals from qualified vendors to provide provider and member portal services. The solicitation aims to replace the existing provider portal and implement a new member portal with modern, secure, and user-friendly platforms. The portals should support current operations, be scalable, and integrate with other core systems. The contract term is three years with an expected implementation timeline of eight months or less.