Merx #R26-226

The Regional District of Central Okanagan is seeking proposals for an IT Service Management (ITSM) system to enhance its IT operations and asset management capabilities. - Government Buyer: - Regional District of Central Okanagan (local government, British Columbia) - Products/Services Requested: - IT Service Management (ITSM) system for approximately 350 employees and over 1,500 IT assets - Required features: - Asset lifecycle tracking - Automation of incident, problem, and change management - Employee onboarding and offboarding workflows - Self-service portal with mobile access - Integration with Microsoft 365 - Compliance with Canadian security and regulatory standards - Services include: - Implementation, training, and migration - Ongoing subscription and support - Unique/Notable Requirements: - System must integrate seamlessly with Microsoft 365 - Must support mobile access for self-service - Compliance with Canadian security and regulatory standards is mandatory - Contract includes an initial five-year term with an option to extend for an additional five years - No specific OEMs or vendors are named in the solicitation

The Regional District of Central Okanagan is seeking proposals for an IT Service Management (ITSM) system to be used by British Columbia local governments. The system should support efficient management of IT infrastructure and services, including asset lifecycle tracking, automation of incident, problem, and change management, employee onboarding/offboarding workflows, a self-service portal with mobile access, and integration with Microsoft 365. The contract includes implementation, training, migration, and ongoing support for an initial five-year term with an option to extend. Proposals are due by April 10, 2026.