Otay Municipal Water District Planet bids #FY26-2341-0318

Otay Water District is seeking a vendor to provide comprehensive payment processing services for customer payments via web, phone, and in-person channels. - Government Buyer: - Otay Water District (Purchasing Department), Spring Valley, CA - OEMs and Vendors: - SpryPoint (Customer Information System integration required) - Notable potential vendors: California Bank & Trust, Catalis Payments, exelatech, FR technolabs, GovGuide, Govolution LLC, Grant Street Group, GSA Contract Services, Invoice Cloud, KUBRA America West, Neighborhood National Bank, PayIt, Paymentus Corporation, Point and Pay, SevenOutsource, Shay Enterprise, Tyler Technologies, Worldpay - Products/Services Requested: - Payment processing services for credit card and ACH payments - Must support web, phone (IVR), and in-person transactions - Estimated monthly volumes: 34,500 online, 2,700 phone, 150 in-person - 24/7 online and phone payment acceptance; in-person during business hours - Point-of-sale hardware/software for cashiering - Real-time integration with SpryPoint CIS and customer portal - Administrative tools and robust reporting/reconciliation - Unique/Notable Requirements: - Existing production-level integration with SpryPoint CIS is mandatory - PCI DSS compliance and adherence to state/federal privacy and banking regulations - Support for tokenization, automatic payment withdrawals, and secure connections - Must provide administrative tools for District staff and detailed reporting - Period of Performance: - Initial two-year contract with three one-year extension options - Place of Performance: - Otay Water District, 2554 Sweetwater Springs Blvd., Spring Valley, CA 91978-2004 - Service area includes southeastern San Diego County and surrounding communities

The Otay Water District is soliciting proposals from qualified businesses to provide payment processing services. The services include accepting customer payments via web, phone, or in-person using credit cards or bank accounts through a secure connection. The selected firm must demonstrate the ability to integrate with the District's SpryPoint customer portal and provide real-time payment data transfer. The contract term is two years with options for three one-year extensions.