Miami-Dade Supplier Systems #EVN0050247

Miami-Dade County is seeking information from qualified vendors for a comprehensive Emergency Medical Dispatch (EMD) system to support its high-volume emergency communications operations. - Government Buyer: - Miami-Dade County Strategic Procurement Department - Contact: Netanya Hogu - OEMs and Protocol Authorities: - Motorola (for PremierOne CAD system integration) - International Academies of Emergency Dispatch (IAED) (for protocol standards) - Products/Services Requested: - Emergency Medical Dispatch (EMD) software platform - Protocol-driven call triage, structured interrogation, determinant coding, pre-arrival instruction delivery - Support for evolving clinical protocols and compliance with IAED standards - Integration capabilities with Motorola PremierOne CAD system - Real-time data exchange and system interoperability - Quality assurance and accreditation support tools - Case review, auditing, reporting, analytics, and support for accreditation - Training and certification programs - Initial and ongoing training for call takers, dispatchers, supervisors; certification and protocol updates - Software licensing and maintenance services - Licensing rights for proprietary software/protocols, annual maintenance, and support - Implementation and transition support - Data migration, risk mitigation, and transition planning - Unique/Notable Requirements: - Vendors must demonstrate experience with large public safety agencies - Compliance with State of Florida E911 Plan requirements - System must handle over two million calls annually, with 70% being 911 calls - Ongoing support, maintenance, and training are essential - No pricing requested at this stage; this is an RFI to inform a future solicitation

Miami-Dade County is issuing a Request for Information (RFI) to identify qualified vendors capable of providing a comprehensive Emergency Medical Dispatch (EMD) system. The system should include software, licensing, implementation, integration, training, and ongoing support services. Vendors must demonstrate experience with EMD systems for large public safety agencies, compliance with recognized protocols, integration capabilities with existing CAD systems, and provide training and maintenance services. The RFI aims to gather information to potentially prepare a future solicitation for these services.