Regional District of Central Okanagan Bidsandtenders #R26-226

The Regional District of Central Okanagan is seeking proposals for a comprehensive IT Service Management (ITSM) system to enhance its IT operations. - Government Buyer: - Regional District of Central Okanagan (Canadian local government) - Products/Services Requested: - ITSM system to manage IT infrastructure and services for ~350 employees and 1,500+ IT assets - Implementation, training, migration, and ongoing subscription/support - Key Requirements: - Centralized asset management with lifecycle tracking - Automated incident, problem, and change management workflows - Support for employee onboarding and offboarding - Intuitive self-service portal with mobile access - Integration with Microsoft 365 - Compliance with Canadian security and regulatory standards - Contract Structure: - Initial implementation phase (Phase A) to achieve 'Go-Live' - Five-year subscription and support phase (Phase B), with an option to extend for an additional five years - No specific OEMs or vendors are named in the solicitation; open to all qualified ITSM solution providers.

The Regional District of Central Okanagan is seeking proposals for an IT Service Management (ITSM) system to manage IT infrastructure and services for approximately 350 employees and 1,500+ IT assets. The system should centralize asset management with lifecycle tracking, automate incident, problem, and change management, support onboarding/offboarding workflows, provide a self-service portal with mobile access, integrate with Microsoft 365, and comply with Canadian security regulations. The contract includes an implementation phase to achieve 'Go-Live' by June 1, 2026, followed by a 5-year subscription and support phase with an option to extend for another 5 years.