New Brunswick Opportunities Network #A352-26

This opportunity involves the procurement of a cloud-based Information Technology Service Management (ITSM) solution for the NB Liquor Corporation (ANBL) and Cannabis NB (CNB), managed by ANBL in New Brunswick. - Government Buyer: - Alcool NB Liquor (ANBL), a provincial Crown corporation, managing procurement for both ANBL and Cannabis NB - Headquarters: 170 Wilsey Road, Fredericton, NB - Products/Services Requested: - Cloud-based ITSM solution (Software-as-a-Service) - Phase 1 core capabilities: Incident Management, Service Request Management, Change Request Management, Reporting & Dashboarding - Integration with Microsoft services required - Multi-factor authentication support - Professional services: implementation, configuration, integration, data migration, training for up to 50 staff, knowledge transfer, and 30 days of hypercare support - Ongoing maintenance and support: software updates, security patches, release management, customer success, escalation support - Unique/Notable Requirements: - All data must be stored exclusively within Canada (Canadian data sovereignty) - All project personnel accessing systems or data must be physically located in Canada at all times - Required security certifications: SOC 2 Type II, SSAE16/ISAE 3402, ISO 27001 - Subcontracting or offshoring is prohibited unless explicitly approved and compliant with Canadian privacy law - Procurement subject to CFTA and CETA trade agreements - Contract Term: - Four years, with options for up to three additional one-year extensions - No specific OEMs or vendors are named in the solicitation

Alcool NB Liquor (ANBL) is seeking proposals from qualified providers to deliver an Information Technology Service Management (ITSM) solution to support a joint IT services organization serving both ANBL and Cannabis NB (CNB). The contract term is four years with an option to extend for up to three additional one-year terms. The solution must comply with Canadian data sovereignty requirements, including that all data be stored exclusively within Canada and that all project personnel accessing systems or data be physically located in Canada. The solution must be cloud-based SaaS and hold specific security certifications such as SOC 2 Type II, SSAE16/ISAE 3402, and ISO 27001. Proposals must be submitted through the Bonfire portal by April 17, 2026.