Broward County Purchasing Division DemandStar #RFI-TRN2131668F1

Broward County is seeking information from vendors about the availability of the Unified Dispatch, LLC Paratransit Call Center Automation IVR System and related support and maintenance services. - Government Buyer: - Broward County - Purchasing Division (for the County's Transportation Department) - OEMs and Vendors: - Unified Dispatch, LLC (primary OEM) - Products/Services Requested: - Unified Dispatch Paratransit Call Center Automation IVR System (licensed software) - Support and maintenance services for the IVR system - Notable Requirements: - County is assessing whether the system is available from multiple providers or only from Unified Dispatch, LLC (potential sole source) - Vendors are encouraged to submit documentation showing comparability and availability of alternative solutions - Information will help define the scope for a future solicitation and identify potential vendors - Focus is on proprietary IVR automation for paratransit call centers, with ongoing support and maintenance

Broward County Purchasing Division issued an RFI to gather information on the availability of the Unified Dispatch, LLC Paratransit Call Center Automation IVR System, including support and maintenance services. The County seeks to determine if this proprietary system or comparable alternatives are available from multiple vendors. Responses will help the County decide on potential sole source designation and assist in developing future solicitation scope for the Transportation Department. Vendors are encouraged to provide supporting documentation to demonstrate service comparability and availability.