British Columbia BCBid #R26-226

This opportunity seeks to modernize IT service management for the Regional District of Central Okanagan: - The District is requesting proposals for an Information Technology Service Management (ITSM) system - The solution must streamline IT operations, enable automation, and ensure security and compliance - Procurement is structured in two phases: - Phase A: Implementation, training, and migration to the new ITSM system - Phase B: Five-year subscription and support for the ITSM system, with an option to extend for an additional five years - No specific OEMs, brands, or part numbers are identified in the solicitation - The work will be performed at an office location in British Columbia, Canada - The successful respondent will be responsible for both the initial deployment and ongoing support of the ITSM solution

The Regional District of Central Okanagan is soliciting proposals for an Information Technology Service Management (ITSM) system aimed at streamlining operations, supporting automation, and ensuring security and compliance. The procurement includes two phases: Phase A involves implementation, training, and migration with a targeted 'Go-Live' date by June 1, 2026; Phase B covers an initial five-year subscription and support period with an option to extend for an additional five years. The contract is expected to be executed by May 1, 2026. Further details are available on the District's Bids & Tenders platform.