CanadaBuys #20132970

The Société des alcools du Québec (SAQ) is seeking a comprehensive multi-channel communication management solution to enhance its customer engagement capabilities. - Government Buyer: - Société des alcools du Québec (SAQ) - Products/Services Requested: - Multi-channel communication management solution - Must support personalized communications via email, SMS, and push notifications - Includes a consolidated preference center for customer communication choices - Requires modern campaign orchestration features - Must integrate with SAQ's existing client ecosystem - Strict compliance with data protection and governance laws is mandatory - Access and usage rights to the technology solution (integration services will be procured separately) - OEMs and Vendors: - No specific OEMs or vendors are named in the notice - Unique or Notable Requirements: - Solution must not include integration services (to be procured in a future solicitation) - Procurement is subject to CFTA and CETA trade agreements - Competitive open bidding process - Period of Performance: - Contract duration is 48 months - Place of Performance: - Montréal, Québec

This solicitation seeks proposals for the acquisition of a multi-channel communication management solution for the Société des alcools du Québec (SAQ). The solution must support personalized communications via email, SMS, and push notifications, manage a consolidated preference center, orchestrate campaigns, integrate with the existing client ecosystem, and comply with legal requirements for data protection and governance. The contract duration is 48 months, and the procurement is conducted through competitive open bidding. A subsequent solicitation will be issued for integration services to implement the selected solution.