CanadaBuys #BCR26-226

The Regional District of Central Okanagan is seeking to procure an IT Service Management (ITSM) system to enhance IT operations for its workforce. - Government Buyer: - Regional District of Central Okanagan (local government, British Columbia, Canada) - Products/Services Requested: - IT Service Management (ITSM) system - Automation of incident, problem, and change management - Centralized asset management with lifecycle tracking for over 1,500 IT assets - Onboarding and offboarding workflow automation - Self-service portal with mobile access for approximately 350 employees - Integration with Microsoft 365 - Compliance with Canadian security regulations - Implementation services including training, migration, and system readiness - Five-year subscription and support, with an option to extend for an additional five years - Unique/Notable Requirements: - Solution must be suitable for local government use in British Columbia - No specific OEMs or vendors named; open to all qualified ITSM solution providers - System must support mobile access and integrate with Microsoft 365 - Compliance with Canadian data security and privacy standards is mandatory - Place of Performance: - Regional District of Central Okanagan, 1450 K. L. O. Rd, Kelowna, BC, V1W 3P6

The Regional District of Central Okanagan is soliciting proposals for an IT Service Management (ITSM) system to improve IT operations and service delivery for approximately 350 employees and over 1,500 IT assets. The system should automate incident, problem, and change management, centralize asset management with lifecycle tracking, support onboarding/offboarding workflows, provide a self-service portal with mobile access, integrate with Microsoft 365, and comply with Canadian security regulations. The contract includes an implementation phase with a go-live target of June 1, 2026, followed by a 5-year support subscription with an option to extend for another 5 years.