CanadaBuys #DAL2025-19987633

Dalhousie University is seeking proposals for an Enterprise Case Management and Student Success Solution to be delivered as a Software as a Service (SaaS) platform. - Government Buyer: - Dalhousie University, Halifax, Nova Scotia - Multiple university units involved: Student Affairs, Housing and Campus Connection, Human Rights & Equity Services, International Center, Academic Integrity / Senate Discipline - Products/Services Requested: - Enterprise Case Management and Student Success SaaS Solution - Must support case intake, workflow automation, reporting, compliance, and integration with Dalhousie systems - Deployment across multiple university units - Unique or Notable Requirements: - SaaS hosting (cloud-based solution) - Multi-unit deployment capability - Integration with existing Dalhousie University systems - Open competitive bidding under the Canadian Free Trade Agreement (CFTA) - No specific OEMs, brands, or part numbers are named in the solicitation - Contract duration is 60 months (5 years)

Dalhousie University is soliciting proposals for an Enterprise Case Management solution to be implemented across multiple units including Student Affairs, Housing and Campus Connection, Human Rights & Equity Services, International Center, and Academic Integrity / Senate Discipline. The solution should support case intake, workflow automation, reporting, compliance, and integration with existing Dalhousie systems. It will be provided as a Software as a Service (SaaS) product with a contract duration of 60 months. The procurement is conducted through a competitive open bidding process under the Canadian Free Trade Agreement.