Quebec SEAO #AP614

Retraite Québec is seeking professional services to migrate its customer contact center to the Genesys Cloud CX platform. - Government Buyer: - Retraite Québec (Quebec provincial government agency) - Contracting office and place of performance: 2600 boul. Laurier bureau 350, Québec, QC, Canada - OEM Highlight: - Genesys is the sole OEM mentioned, as the migration targets the Genesys Cloud CX solution - Products/Services Requested: - Migration services to the Genesys Cloud CX contact center solution - No specific part numbers or product SKUs listed - Estimated contract value: CAD 1,204,000 - Project duration: approximately 35 days - Unique Requirements: - Migration must be to the Genesys Cloud CX platform - Compliance with Quebec-Ontario, CETA, and CFTA agreements is required - Submissions must be made electronically via the SEAO system - Qualified IT service providers with experience in contact center solutions are encouraged to apply

This solicitation is for professional services to migrate a customer contact center solution to a cloud-based Contact Center as a Service (CCaaS) platform, specifically Genesys Cloud CX. The project is managed by Retraite Québec and involves a contract duration of approximately 35 days. Submissions must be made electronically via the SEAO system by April 23, 2026. The estimated contract value is CAD 1,204,000, and the tender is open to qualified service providers.