SAM #NIH-OD-SS-26-001219

The National Institutes of Health (NIH) Clinical Center in Bethesda, Maryland is seeking a contractor to provide comprehensive library services for its Patient Library. - Government Buyer: - Department of Health and Human Services - National Institutes of Health (NIH) - Clinical Center - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Products/Services Requested: - Library services for the NIH Clinical Center Patient Library - Management of library operations, including acquisitions, cataloging, circulation, and customer service - Staffing requirements include a full-time supervisor and bilingual Spanish-speaking staff - Management of personnel, space, material resources, and guest wireless accounts - Provision and maintenance of diversional, health-related, general, and current interest materials - Special services such as wireless account setup for guests - Unique or Notable Requirements: - Bilingual Spanish-speaking staff required - Emphasis on outstanding customer service for patients, visitors, and family members - Services must ensure the library collection remains current and relevant - Period of Performance: - Base year with four one-year option periods - Place of Performance: - NIH Clinical Center Patient Library, 7th floor, Bethesda, MD

OBJECTIVES AND SPECIFIC ACTIONS FOR THE PROCUREMENT:

1)  Provide library services to a customer base of patients, patient visitors, family members of the Clinical Center. Materials and services provided are focused on (1) diversional, (2) health – related information, (3) general interest and (4) current interest.  

2) Library services shall provide outstanding customer service which includes a warm, friendly, courteous greeting as well as an inquiry as to how the librarian can meet the customer’s needs.  The assessment of customer needs should not only be in the above-mentioned areas, but also reflect an understanding of reading comprehension levels. 

3) The scope of services includes all operations, to include management of personnel and space, material resources, guest wireless accounts, and on-going currency of new releases of books and other library materials.

4) Hours of service are defined and reflective of customer demand.

5) Library services will be performed at the Clinical Center.

Period of Performance: Provide library services for the Clinical Center Patient Library.

Base Period: July 13, 2026 – July 12, 2027

Option Year 1: July 13, 2027 – July 12, 2028

Option Year 2: July 13, 2028 – July 12, 2029

Option Year 3: July 13, 2029 – July 12, 2030

Option Year 4: July 13, 2030 – July 12, 2031