SAM #80NSSC26926504Q

NASA is seeking a contractor to provide comprehensive International Medical Assistance and Evacuation Services for NASA civil servants traveling outside the continental United States. - Government Buyer: - National Aeronautics and Space Administration (NASA) - Managed by NASA Shared Services Center, Stennis Space Center, Mississippi - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation or attachments - Products and Services Requested: - Delivery of 2,000 laminated information cards at contract award and 200 cards annually, featuring contractor contact information and a dedicated multilingual support line - 24/7 multilingual telephonic and electronic non-emergency medical assistance (e.g., pharmacy location, medical device replacement, translation, insurance documentation) - Emergency medical travel logistics, including pre-coordination with NASA physicians for medical transport and hospitalization - Emergency ground and air ambulance services (air ambulance response within 5 hours, staffed by certified medical personnel, compliant with FAA and ICAO standards, includes transport of one relative if requested) - Repatriation of mortal remains, including funeral home arrangements, consular services, and next-of-kin support - Semi-annual informational webinars for NASA employees (live and on-demand) - Unique or Notable Requirements: - 24/7 multilingual support and secure medical information transmission - Compliance with international and U.S. medical transport regulations - Services must be available globally, including Hawaii and U.S. territories - Patient record management and coordination with NASA medical staff - Contract includes a 12-month base period with four 12-month option periods - No specific part numbers or OEM products are referenced; all requirements are service-based

see attached SOW