Eastvale Planet bids #26-106CE

City of Eastvale Solicitation for Comprehensive Managed IT Services and Civic Center Support

The City of Eastvale is seeking a strategic IT partner to provide comprehensive managed IT services for all city departments and locations, with a special focus on supporting the new Civic Center facility (City Hall, Sheriff Station, and Library). - Government Buyer: - City of Eastvale, represented by the Director of Community Safety and Technology, with procurement managed through the Finance Department - Scope of Services: - Comprehensive managed IT services, including: - IT assessment and strategic planning - Help desk and end-user support (including 24/7 help desk) - Hardware inventory and warranty management - Network and infrastructure management - Cybersecurity services - ERP support - Implementation and ongoing support for the new Civic Center facility - Optional Managed Detection and Response (MDR) service for 24/7 cybersecurity monitoring and incident response - Requirement for a full-time on-site technician - Notable Requirements: - Fixed monthly fee pricing structure, with optional MDR service as an add-on - Initial contract term of two years, with up to three one-year extensions (maximum five years) - Electronic proposal submission via PlanetBids - OEMs and Vendors: - No specific OEMs are mandated; multiple IT service providers are listed as potential bidders, but the solicitation is open to all qualified managed IT service firms - Place of Performance: - Primary location is Eastvale City Hall and the new Civic Center facility in Eastvale, California

Description

The City of Eastvale is seeking proposals from qualified firms to provide managed IT services for all city departments and locations. This includes support for a new Civic Center facility comprising City Hall, Sheriff Station, and a Library. The selected partner will assist with planning, implementation, deployment, and ongoing management of all technology systems to maintain modern municipal IT operations. The contract includes an initial two-year period with three one-year renewal options.

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