City of Menifee PlanetBids #2026-09

City of Menifee Website and Service Request System Modernization

The City of Menifee, California is seeking a qualified vendor to modernize its digital presence through: - Implementation of a new, mobile-first website platform - Must feature custom UX/UI design, multilingual support, WCAG 2.1 AA accessibility, and content governance workflows - Requires seamless, branded integration of all third-party portals (e.g., Accela Citizen Access, business licensing, public records, legislative management, municipal code) - Simple hyperlinks or redirects are not sufficient; embedded, visually unified integration is mandatory - Replacement of the City's service request management system - Must support multimedia issue submission (photo, video, location), anonymous and authenticated users, configurable workflows, status tracking, GIS visualization, and integration with work order systems - Designed for improved public usability and administrative efficiency - Additional requirements include: - Robust security, secure cloud hosting, backup/disaster recovery, and data ownership by the City - Ongoing support, training, and periodic redesigns - Mobile experience (responsive web, optional PWA or native app) - Future-ready features such as AI-driven chatbot assistance and intelligent search - Multi-channel notifications (email, SMS, optional push notifications) - Integration with SAML 2.0 SSO, role-based access, and open APIs - The contract term is one year, with an option for a one-year renewal (maximum two years) - Proposals must be submitted electronically via the PlanetBids portal - No specific OEMs or vendors are mandated, but Accela is referenced as an existing system to be integrated - General IT services are excluded from this solicitation

Description

The City of Menifee is seeking a qualified agency to develop a new mobile-first website and a service request management system to modernize and unify the City's digital presence under a cohesive brand. The project includes integrating third-party portals such as Accela Citizen Access and business licensing into the website, ensuring visual and functional consistency. The new service request system should be user-friendly and aligned with the website's design, supporting streamlined submission and tracking of requests. The contract is for an initial term of one year with a possible one-year renewal.

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