SAM #2026-CIO-0044

Library of Congress Multi-Award IDIQ for IT Operational Support Services (Network, Cloud, and Systems)

The Library of Congress is seeking multiple vendors to provide comprehensive IT Operational Support Services under a multi-award IDIQ contract, supporting its Capitol Hill and satellite facilities. - Government Buyer: - Library of Congress, Contracts and Grants Directorate, Office of the Chief Information Officer (OCIO), IT Service Operation (ITSO) Directorate - Scope of Services: - Full-spectrum IT operations and maintenance, including: - Network, database, and communications support - Systems monitoring, endpoint device support, and datacenter/cloud operations - IV&V, customer education/training, and software quality assurance - Specialized support for hardware/software from major OEMs (e.g., Cisco, Avaya, Oracle, AWS, Azure, Microsoft, VMware, CommVault, NetBackup) - Labor categories include Accessibility SMEs, Agile Process SMEs, Business Analysts, Database Administrators, Network Technicians, Project Managers, System Administrators, Systems Engineers, Technical Writers, Telecommunications Engineers, Test Engineers, and more - Data Network Support: Installation, configuration, and management of network equipment (routers, switches, wireless controllers, DWDM/WAN optical circuits) - Operational Support: Unix/Linux and VMware server administration, backup/archiving, Microsoft 365 messaging, and database management - Key OEMs Highlighted: - Cisco (network equipment and management tools) - Avaya (telephony systems) - Oracle, Microsoft (databases, messaging, and cloud) - VMware (virtualization) - CommVault, NetBackup (backup/archiving) - AWS, Azure (cloud platforms) - Notable Requirements: - Support for both on-premises and cloud-deployed systems - Compliance with Section 508/WCAG accessibility standards - Transition-in and transition-out planning for seamless service handover - After-hours and emergency support as needed - Weekly and quarterly reporting, system documentation, and ticket-based request fulfillment - Period of Performance: - Base period of five years with possible extensions, covering May 2026 through May 2031 - Place of Performance: - Library of Congress Capitol Hill Campus (Madison, Adams, Jefferson Buildings) - Fort Meade, Cabin Branch, Little Scholar Child Development Center, DC2 (Manassas, VA), NAVCC Packard Campus (Culpeper, VA), DC4 (Wise, VA), and other Library facilities - Estimated Contract Value: - Up to $150 million aggregate ceiling for all awards - Labor Categories and Quantities: - Extensive list of IT roles with estimated hours for each (e.g., 11,264 hours for System Administrator Level II, 8,320 hours for Systems Engineer Level I, 3,960 hours for Database Administrator, etc.) - Attachments: - Labor categories and pricing, past performance questionnaire, non-disclosure agreement, initial task orders for data network and operational support, and pricing sheets

Description

Amendment 0001: The purpose of this amendment is to extend the submission deadline for Phase One to 01/05/2026 at 12:00 PM EST.

Amendment 0002: The purpose of this amendment is to provide answers to questions received in response to the solicitation and update sections J, L, M.

Amendment 0003: The purpose of this amendment is to update the submission date for Phase II questions and proposals, update the font size for Phase II proposals, and update Section J to provide a template to use for submitting questions.

Amendment 0004: The purpose of this amendment is to update the tentative Phase II submission date and update Section L.2.6.B.1 and L.2.6.E.1. Advisory recommendation letters and Phase II Q&A are planned to be distributed by 03/06/2026.

Amendment 0005: The purpose of this amendment is to update Sections J, L and M to add an initial task order for Operational Support, update Attachment J4 - Data Network Support and Attachment J5 - Initial Order Pricing Sheet, update the submission date for Phase II proposals, add a question due date for the Operational Support task order, and provide a response to Phase II questions.

Amendment 0006: The purpose of this amendment is to extend the submission deadline for Phase II proposals to April 07, 2026 at 12:00 PM EDT. Responses to the Operational Support order will be posted prior to the Phase II submission deadline.

Amendment 0007: The purpose of this amendment is to extend the submisison deadline for Phase II proposals to April 13, 2026 at 12:00 PM EDT. Responses to the Operational Support order is expected to be posted by April 07, 2026.

The Library of Congress (Library) requires contract support for the operation and maintenance of IT systems, keeping IT systems viable with supported vendor releases or off-the-shelf applications software upgrades. Operations and maintenance on IT systems will include all network, software and infrastructure associated with on-premises and cloud deployed systems and applications to include client/server, database, and web-based applications.

Please review the attached solicitation (030ADV26R0008) for additional details on the requirements, how to submit a proposal, and what to include in your proposal. Please note the deadlines in Section L of the solicitation for submitting questions and proposals.

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