Delivery Order #2099AC26F00029

SEWP V Delivery Order for Google Contact Center AI Support by FCN, Inc.

This award represents a delivery order under the Government Wide Acquisition Contract (GWAC) SEWP V, a long-term IT acquisition program facilitating high-end technology procurement for federal agencies. The recipient, FCN, Inc., a recognized small business specializing in advanced IT solutions, has been contracted to provide subject matter expert (SME) support services for Google Contact Center AI (CCAI). These services involve expert consultation and technical support to optimize the deployment and operation of AI-driven customer contact center technologies within the agency's environment. This contract is significant as it leverages cutting-edge AI technology to enhance federal customer service capabilities, improving efficiency and responsiveness. The scope of work covers specialized SME support aimed at enabling effective use of CCAI products and services. Awarded on a competitive basis under the SEWP V contract vehicle, this delivery order builds upon FCN, Inc.'s established relationship with the government through prior SEWP V awards. The contract period is a focused multi-month engagement within the broader SEWP V framework, exemplifying ongoing federal commitment to integrating innovative IT solutions. No key subcontractors are listed for this award, emphasizing FCN, Inc.'s primary role in delivering the contracted expertise.

Description

GOOGLE CONTACT CENTER AI (CCAI) SUBJECT MATTER EXPERT (SME) SUPPORT SERVICES

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