# Delivery Order #2099AC26F00029

SEWP V Delivery Order for Google Contact Center AI SME Support by FCN, Inc.

**Award Amount:** $301,220.52
**Ceiling:** $705,837.72

**Awarded:** August 17, 2026
**Period of Performance:** Aug 17, 2026 - Dec 04, 2026

**Identifier:** 2099AC26F00029
**NAICS:** 541519

This contract award is a delivery order under the Government Wide Acquisition Contract (GWAC) SEWP V, a long-term IT acquisition program that facilitates advanced technology procurement for federal agencies. The recipient, FCN, Inc., a recognized small business specializing in innovative IT solutions, has been tasked with providing subject matter expert (SME) support services for Google Contact Center AI (CCAI). These services include expert consultation and technical assistance aimed at optimizing the deployment and operation of AI-driven customer contact center technologies within the agency. This contract is significant as it enhances federal customer service capabilities through cutting-edge AI technology, improving efficiency and responsiveness in public sector operations. The scope of work focuses on delivering specialized SME support to enable effective use of CCAI products and services. Awarded competitively under the SEWP V contract vehicle, this delivery order builds upon FCN, Inc.'s prior performance and ongoing relationship with the government through past SEWP V awards. The contract period is a focused multi-month engagement showcasing continued federal commitment to integrating innovative IT solutions. No key subcontractors are involved, indicating FCN, Inc.'s primary role in delivering the expertise. This award further exemplifies the broader SEWP V program's aim to provide high-end customizable IT systems and software to meet evolving government needs.

### Description

GOOGLE CONTACT CENTER AI (CCAI) SUBJECT MATTER EXPERT (SME) SUPPORT SERVICES

[View original record](https://www.usaspending.gov/award/CONT_AWD_2099AC26F00029_2099_NNG15SC71B_8000)