Award
Pinellas County 25-0929-N
PowerConnectAI, LLC - SS - Agent 360 & External Webchat - SP5317
Recipient
POWERCONNECT AI LLC (POWERCONNECT.AI)
Award Amount
$291,725.00
Ceiling
$291,725.00
Awarded
September 15, 2025
Identifier
25-0929-N
Pinellas County awarded PowerConnect AI LLC a contract for Agent 360 and External Webchat services, including support for customer service representatives, up to 30 user licenses, and chatbot assistance. The stated award amount is $291,725.
Description
Pinellas County Utilities contract for Agent 360 customer service support, licenses for up to 30 users, and External Webchat providing 24/7 customer assistance. The vendor quotation lists a Year 1 cost of $33,400; the contract record lists an award amount of $291,725.