# Pinellas County 25-0929-N

PowerConnectAI, LLC - SS - Agent 360 & External Webchat - SP5317

**Recipient:** POWERCONNECT AI LLC (POWERCONNECT.AI)

**Award Amount:** $291,725.00
**Ceiling:** $291,725.00

**Awarded:** September 15, 2025

**Identifier:** 25-0929-N

Pinellas County awarded PowerConnect AI LLC a contract for Agent 360 and External Webchat services, including support for customer service representatives, up to 30 user licenses, and chatbot assistance. The stated award amount is $291,725.

### Description

Pinellas County Utilities contract for Agent 360 customer service support, licenses for up to 30 users, and External Webchat providing 24/7 customer assistance. The vendor quotation lists a Year 1 cost of $33,400; the contract record lists an award amount of $291,725.

[View original record](https://procurement.opengov.com/portal/pinellasfl/contracts/183875)