# Federal Agencies Reuse ITSM Capabilities

In a SAIC-sponsored Federal News Network article, Christian Nassif argues that federal agencies can reduce IT costs and delivery risk by using capabilities already included in their IT service management (ITSM) platforms rather than building and maintaining custom code. The article points to potential contractor work in platform-use assessments, configuration, configuration management database (CMDB) curation, integration, and change management, but identifies no specific solicitation, contract, or procurement deadline.

- Contractors providing systems integration and IT services may find demand for work that helps agencies configure and make fuller use of existing ITSM platforms.
- Procurement teams can evaluate whether platform-native capabilities address requirements before funding custom development, which the article identifies as a source of cost and delivery risk.
- The article describes examples involving the U.S. Navy, Air Force, Army, DHS, and Virginia Information Technologies Agency; it does not specify contract values or upcoming procurements.

**Jurisdictions:** federal
**Industries:** Information Technology
**Topics:** Digital Infrastructure
**Published:** November 13, 2026

### Government Entities
- U.S. Navy (Navy)
- U.S. Air Force (USAF)
- U.S. Army (Army)
- U.S. Department of Homeland Security (DHS)
- Virginia Information Technologies Agency (VITA)

### Vendors
- SAIC (Systems integrator in the Virginia Information Technologies Agency example)
- ServiceNow ()

### Sources
- [
        You bought a Ferrari: Getting full value from the IT you already own - Federal News Network](https://federalnewsnetwork.com/sponsored-content/2026/11/you-bought-a-ferrari-getting-full-value-from-the-it-you-already-own) - Federal News Network