# EY Identifies State DMV AI Opportunities

EY’s article identifies opportunities for state Departments of Motor Vehicles to improve customer service through AI virtual assistants, intelligent search, and guided digital workflows while longer-term core-system modernization continues. The article is thought leadership, not a solicitation or an announcement of a specific procurement, so it signals potential areas for future state-level pilots and complementary digital-service work rather than an active bid opportunity.

- State and local government contractors can use these use cases to shape proposals for customer-facing digital services that complement, rather than replace, larger core-system modernization programs.
- Companies should evaluate state DMV modernization plans for announced pilots or procurements involving virtual assistants, search, and guided workflows; the article identifies no specific agency, contract value, or deadline.

**Jurisdictions:** sled
**Industries:** Information Technology
**Topics:** Artificial Intelligence
**Published:** November 12, 2026

### Government Entities
- Departments of Motor Vehicles (DMV)

### Sources
- [The opportunity for DMV modernization | EY - US](https://www.ey.com/en_us/insights/government-public-sector/the-opportunity-for-dmv-modernization) - EY