# Broward County Deploys ServiceNow ITSM

Broward County, Florida, has put ServiceNow IT Service Management and Workflow Data Fabric into operation for approximately 8,000 users across more than 800 organizational units. The platform manages IT service requests, incidents, and cross-department data; ServiceNow was selected for the deployment, with Beyond20 supporting implementation. The announcement does not disclose contract value, award date, or solicitation details, and the deployment is already live.

- For government buyers, this provides a county-scale reference for IT service management and connected data workflows supporting governed AI use.
- ServiceNow and Beyond20 are identified as the solution provider and implementation support contractor, respectively; the signal does not specify contract terms or procurement structure.
- Contractors pursuing similar local-government work can use the deployment’s scale and operational scope as a relevant example, while treating this specific implementation as completed rather than an open opportunity.

**Jurisdictions:** sled
**Industries:** Information Technology
**Topics:** Artificial Intelligence, Digital Infrastructure
**Published:** November 09, 2026

### Government Entities
- Broward County Government
- Broward County Enterprise Technology Services Division (ETS)
- Broward County Board of County Commissioners

### Vendors
- ServiceNow (selected solution provider)
- Beyond20 (implementation support contractor)

### Key Quotes
> Our goal is to help employees become AI experts in their own roles by giving them the technology, knowledge, and support to apply AI effectively in the work they already do.
> — Domenic DiLullo, Chief Information Officer at Broward County Government

> Connecting departments and turning shared data into action is how agencies earn and keep the public’s trust.
> — Mike Hurt, Group Vice President of U.S. Public Sector at ServiceNow

> Reaching go-live took thoughtful planning, close collaboration, and good decision-making from both teams.
> — Brian Flora, Chief Strategy Officer at Beyond20

### Sources
- [Broward County, Florida selects ServiceNow to put AI agents to work for government employees](https://www.businesswire.com/news/home/20261109803558/en/Broward-County-Florida-selects-ServiceNow-to-put-AI-agents-to-work-for-government-employees) - Business Wire